What is Customers Bank's financial health grade?

Customers Bank has a TFS Financial Health Grade of C+ (score: 79.2/100). This grade is based on capital adequacy, asset quality, earnings, and consumer protection metrics.

How many branches does Customers Bank have?

Customers Bank has 7 branch locations across the United States.

Is Customers Bank FDIC insured?

Yes, Customers Bank is FDIC insured (Certificate #34444).

What are the total assets of Customers Bank?

Customers Bank has total assets of $24.9B as reported in its most recent FDIC filing.

How many CFPB complaints has Customers Bank received?

Customers Bank has received 100 consumer complaints filed with the CFPB, with 100 in the last 12 months.

Customers Bank

BankMalvern, Pennsylvania

www.customersbank.com

Total Assets

$24.9B

Total Deposits

$21.0B

Branches

Established

1997

TFS Health Grade

C+

79.2 / 100

Average financial health

How we grade

Customers Bank is a bank headquartered in Malvern, Pennsylvania, established in 1997. With $24.9B in total assets and 7 branch locations, it has a TFS Financial Health Grade of C+ (79.2/100). The CFPB has received 100 consumer complaints about this institution.

Capital & Safety

Tier 1 Capital Ratio

8.90%(8%)

Total Capital Ratio

14.62%(10%)

Non-Performing Loan Ratio

0.28%

Profitability

Return on Assets (ROA)

1.01%(1%)

Return on Equity (ROE)

11.95%(10%)

Net Interest Margin

3.42%

Efficiency Ratio

48.22%(60%)

Lending & Liquidity

Total Loans

$16.8B

Loan-to-Deposit Ratio

79.17%

Net Charge-Off Ratio

0.38%

Growth

Asset Growth (YoY)

+11.60%

Deposit Growth (YoY)

+10.36%

Net Income

$234.6M

Data sourced from FDIC BankFind Suite / NCUA Call Reports as of 2025-Q4. This data is provided by the federal government and is believed to be accurate, but TheFinanceSection.com cannot guarantee its completeness or timeliness.

Total Complaints

100

Last 12 Months

100

Timely Response Rate

100.00%

Complaints by Product

Product	Count
Credit reporting or other personal consumer reports	31
Credit card	27
Checking or savings account	20
Debt collection	12
Mortgage	5
Money transfer, virtual currency, or money service	4
Prepaid card	1

Data sourced from CFPB Consumer Complaint Database. This data is provided by the federal government and is believed to be accurate, but TheFinanceSection.com cannot guarantee its completeness or timeliness.

Branch	Address	City	State	Type
Customers BankHQ	40 General Warren Blvd	Malvern	PA	11
Customers Bank	314 Route 33	Hamilton	NJ	11
Customers Bank	102 S Ridge St	Rye Brook	NY	11
Customers Bank	73 Old Dublin Pike	Doylestown	PA	11
Customers Bank	513 Kimberton Rd	Phoenixville	PA	11
Customers Bank	701 Reading Ave	West Reading	PA	11
Customers Bank	1101 Woodland Rd	Wyomissing	PA	11

Data sourced from FDIC BankFind Suite. This data is provided by the federal government and is believed to be accurate, but TheFinanceSection.com cannot guarantee its completeness or timeliness.